Privacy policy

Privacy Policy

Last updated: May 10, 2025

This Privacy Policy describes how Sanado India (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sanadoindia.com (the "Site") or otherwise communicate with us (collectively, the "Services"). By using the Services, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, the "Last Updated" date will be updated, and we may post notices on the Site or take additional steps as required by law. By continuing to use the Services, you agree to the changes.

2. Information We Collect

We collect various types of information to provide and improve our services. This information may include:

2.1 Information You Provide Directly

• Personal Information: Your name, address, phone number, email, payment information (e.g., credit card, billing details), and any other information provided when making a purchase, registering an account, or contacting customer support.
• Account Information: Username, password, and security questions to secure your account.
• Order Information: Items viewed, items added to the cart, purchase history, payment details, shipping address, and contact preferences.

2.2 Information We Collect Automatically

• Usage Data: Device information, IP address, browser type, cookies, and how you interact with our site, products, or services.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, improve site functionality, and gather analytics. You can manage your cookie preferences through your browser settings.

2.3 Information from Third Parties

• We may receive information from third parties, including payment processors, service providers (e.g., Shopify), and business partners. This information is used to process payments, fulfill orders, and improve the user experience.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To fulfill your orders, process payments, provide customer support, and handle shipping.
• Marketing and Communications: To send you marketing communications, updates, and promotional offers (with your consent), including personalized ads.
• Security and Fraud Prevention: To detect and prevent fraud, manage your account security, and investigate suspicious activities.
• Customer Support: To respond to inquiries, provide assistance, and improve our services.
• Compliance: To comply with legal obligations and enforce our terms of service.

4. Sharing and Disclosure of Your Information

We may share your personal information with:

• Vendors and Service Providers: To provide essential services such as payment processing, IT services, customer support, shipping, and marketing.
• Business Partners: With entities like Shopify for business operations, advertising, and marketing.
• Affiliates and Legal Compliance: If required for legal compliance, such as responding to subpoenas, court orders, or protecting rights and safety.

We do not sell your personal information to third parties.

5. User-Generated Content

If you post product reviews or other content on our site, such content may be publicly visible. We are not responsible for how third parties may use this information once shared publicly.

6. Cookies and Tracking Technologies

Cookies are used to improve user experience, analyze trends, and gather demographic information. You can control the use of cookies via your browser settings, but disabling them may impact your ability to use some features of the site.

7. Data Security and Retention

We implement security measures to protect your information, but no system is completely secure. We recommend you use secure channels to share sensitive information. Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request details about the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data (subject to certain exceptions).
• Portability: You may request a copy of your personal data in a machine-readable format.
• Opt-out of Marketing: You can unsubscribe from marketing emails at any time using the unsubscribe option in the communication.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to have it deleted.

11. International Data Transfers

If you are located outside of India, your information may be transferred, processed, and stored in India or other countries. By using our services, you consent to the transfer of your personal information.

12. Complaints and Dispute Resolution

If you have concerns or complaints about how we process your data, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

13. Contact Information

For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us at:

Email: thesanadoindia@gmail.com
Phone: +91 93134 85665
Address:
Sanado India
Plot no:-64,65 Sai Krupa Industrial Society
Behind Bhatia Complex & Opp CNG pump
Bamroli Road, 394210 Surat, Gujarat, India